Status: Open

Customer: kumar

I travelled in direct flight from kochin to Delhi with my brother on 26 June 2023. The entire plane smelled like public washroom. It was so disgusting. The entertainment screen was not working for me and my brother and for many more people. We informed the crew member and she assured it will be fixed soon. Two hours later when I asked them again, all they had to say was "sorry, we tried but only technical person will be able to fix it". The meal they served was not fresh. My brother had booked non-veg option for meal when booking tickets and he got vegetarian meal, that too, 1 hour late than others and had hair in it. When we asked the crew, she said their economy meal was over so they are serving whatever they could arrange. You guys are not even aware how many people are flying with you, forget the rest. WE PAID 5923 rupees for the ticket which I think was not worth it. This was probably my first and last flight with Air India. Never travelling again and won't even recommend it to anyone.

Category: General

Issue Raise Date: June 26, 2023

State: Kerala

District: kochin

City: kpzhikode

Created At: July 12, 2023


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